At High Roller Funding, we take compliance with regulatory requirements seriously, and that includes ensuring that every trader passes the Know Your Customer (KYC) process. KYC is a standard procedure designed to verify your identity and ensure that all traders meet the necessary legal and security standards before being allowed to trade with us.
We partner with a third-party provider to handle the KYC process and have no direct control over the acceptance or denial of KYC applications. Here’s what happens if a trader fails the KYC process.
What Happens If You Fail KYC?
If your KYC application is denied by our third-party provider, the following steps will be taken:
Notification of KYC Failure: You will be notified of the failure, with an explanation provided by the third-party KYC provider. Unfortunately, we do not have influence over the decision made by the KYC provider.
Further Clarification: Depending on the nature of the KYC failure, we may request further clarification or additional documentation to better understand the reasons for denial. In some cases, this may help resolve any issues and allow us to proceed with your account review.
Case-by-Case Consideration: Based on the specifics of the KYC failure, we will review your case. Certain types of failures may result in the termination of your account, while others may be subject to further investigation or discussion.
Refund of Challenge Fees: In some instances, and depending on the nature of the failure, we may offer a refund for the challenge fee. However, this is considered on a case-by-case basis and is not guaranteed. If a refund is offered, you will be notified of the process to claim your refund.
Our Third-Party KYC Partner
We rely on a trusted third-party KYC provider to conduct thorough identity verification and ensure that all traders meet our compliance standards. This partnership helps us maintain the integrity of our platform and ensures that we adhere to global regulations. However, because the third-party provider handles the verification process, we have no direct control over the outcomes of their evaluations.
Next Steps
If your KYC application is denied, and you believe this decision was made in error, you may:
Provide additional documentation or information if requested.
Contact our support team for further assistance in understanding the reason for denial.
If applicable, inquire about the possibility of a refund based on your specific case.
Our goal is to maintain a transparent and secure trading environment for all participants, and the KYC process is a vital part of that effort. For more information or assistance, please contact our support team [email protected].